From successful bid to delivery, with clear and transparent transaction rules

Purchase price and fees

The product price is the amount shown in the final auction result, successful-bid confirmation or order.

JBA charges an auction purchasing service fee under the fee schedule applicable to the member and the relevant transaction. The service-fee rate, calculation basis and applicable taxes are specified in the membership plan, order confirmation or formal invoice.

The current service-fee rates are Standard 10%, Gold 8%, Platinum 7% and VIP 5%, calculated on Japan Brand Auction's upstream payable amount. Japanese consumption tax, domestic and international shipping, transport insurance and other applicable charges are excluded and calculated separately.

Unless an order or invoice expressly states that they are included, additional charges may include membership fees, Buyer ID usage fees, auction-related charges, Japan domestic transport and handling, international freight, transport insurance, customs duties, import taxes, payment-provider charges, bank fees and foreign-exchange costs.

JBA will seek to itemise the charges applicable to the transaction before payment. The member must review the settlement details before paying.

Payment methods and deadlines

Once a successful bid is established, the transaction is binding in principle.

After confirming the final purchase amount and related charges, JBA will send the member a formal order, invoice or payment notice.

The payment notice will state the product amount, service fee, other charges, settlement currency, payment method and payment deadline for the transaction.

Unless the relevant order or invoice provides otherwise, the member must complete payment within 24 hours after the formal payment notice is issued.

Accepted payment methods are the secure payment channels then made available by JBA, including a designated bank transfer or approved online payment method. JBA will not ask a member to send complete card details, online-banking passwords or other sensitive payment credentials by ordinary email.

For a non-instant method such as an international transfer, JBA may require valid proof of transfer within the payment period. The order remains unpaid until funds are received and confirmed. The member must ensure that the net amount JBA receives is sufficient to discharge the full amount due. Charges imposed by banks, intermediary banks, payment providers and foreign-exchange services are allocated under the applicable payment terms.

Security deposits and buying limits

Depending on the membership tier, transaction volume and risk-management requirements, JBA may require a refundable security deposit.

The security deposit supports performance and buying-limit management. It is not a prepayment for a particular lot and cannot be used to pay the product price.

The deposit amount, corresponding buying limit, payment deadline, conditions of use and refund arrangements are governed by the membership plan or deposit terms confirmed when the member joins JBA.

If the member has overdue transaction amounts, mutually confirmed charges, or documented actual loss reasonably arising from the member's breach, JBA may settle those amounts from the deposit to the extent permitted by law and the parties' agreement. JBA will provide a statement of any deduction.

After the membership relationship ends, any remaining refundable balance will be returned under the agreed procedure once there are no unfinished transactions, unpaid amounts, claims, disputes or other outstanding obligations and the applicable refund conditions are met.

Successful bids and formation of a transaction

Before bidding, the member must carefully review the lot photographs, product description, condition grade, defects, accessories and other relevant information.

Once a successful bid is determined under the applicable auction rules, the member is in principle obliged to complete the transaction.

A successful transaction may not be cancelled unilaterally merely because of a market-price change, exchange-rate change, reduced resale margin, changed purchasing plan, sales performance below expectations or a change of personal preference.

If the auction operator cancels the transaction because of a system error, withdrawal of the lot, a seller-related reason or another circumstance permitted by the applicable auction rules, the matter will be handled under those rules and the actual circumstances.

Late payment and trading restrictions

If the member does not complete payment by the deadline, JBA may take necessary risk-control measures, including suspending bidding privileges or the Buyer ID, restricting new purchase orders, holding undelivered products and requiring settlement of outstanding amounts.

The member remains responsible for established transactions and for reasonable charges and actual loss arising lawfully or contractually from the member's breach.

Account privileges do not automatically resume after an overdue amount is paid. JBA may decide whether to restore service after confirming receipt of funds, resolving the affected transaction and completing any necessary account, identity or risk review.

Cancellation, returns and product issues

Because JBA primarily provides B2B used-goods and auction purchasing services, a successful bid cannot be cancelled, returned or exchanged.

Any exceptional cancellation request requires confirmation by JBA or the relevant auction operator. The member is responsible for resulting auction charges, service fees and documented actual loss with a reasonable basis.

If the member receives the wrong product, a product materially inconsistent with the transaction record, a product visibly damaged in transit, or another issue qualifying under the applicable claim conditions, the member must preserve the product, packaging, shipping label and related materials, contact JBA within the required period, and provide photographs, video or other necessary evidence.

Do not return a product without JBA's confirmation. If a return or claim is accepted, JBA will separately confirm the return address, transport method, insurance, allocation of costs and any necessary customs procedure.

International shipping and product delivery

Unless an order provides otherwise, JBA arranges dispatch and delivery after confirming receipt of the relevant funds.

Based on the product category, dimensions, weight, value and destination, JBA may assist with Japan domestic consolidation, packing, export and international transport. The international shipping method, cost and estimated delivery time are governed by the actual order and carrier conditions.

Within a reasonable scope, JBA will provide or assist in preparing the commercial shipping documents required for export from Japan.

Any online or preliminary shipping estimate is for guidance only. The final shipping amount is determined after packing and verification, using the actual or volumetric weight, package dimensions, destination, carrier tariff, fuel surcharge, exchange-rate treatment and any special-handling requirement shown in the order or shipping confirmation.

Where JBA offers consolidation or temporary storage, the applicable free-storage period, storage charge, address-selection rule and dispatch instruction will be shown before the member uses that service. JBA may hold dispatch until the member confirms the shipment and pays the applicable shipping and storage charges.

“Worldwide delivery” does not mean that every product can be delivered to every country or region. Availability is subject to carrier coverage, destination law, customs rules, sanctions, export controls and product-specific transport restrictions. If the intended method cannot be completed lawfully or safely, JBA may require a different carrier, route or delivery method.

Members must check transport restrictions before bidding. Perfume, high-alcohol liquids, flammables, aerosols, oils, loose lithium batteries, power banks and other dangerous or restricted goods may be refused, require a special carrier, or be available only for collection in Japan.

Customs duties, import taxes and clearance

Unless a specific order expressly provides otherwise, the member bears import duties, value-added or consumption taxes, customs-clearance charges, import-licence fees and other taxes or administrative charges arising in the destination country or region.

The member is responsible for confirming that the product may lawfully be imported into the destination country or region and for providing truthful and accurate clearance information.

Delay, return shipment or other costs caused by incomplete or inaccurate information supplied by the member, destination law or import restrictions will be handled according to the circumstances, responsibility and applicable transaction terms.

Transport insurance, loss and damage

Depending on the transport method and product, the member may choose or be required to purchase appropriate transport insurance. Coverage, declared value, deductibles and compensation limits are governed by the insurer's and carrier's actual terms.

If the member chooses not to insure when insurance is available, or purchases insufficient cover, loss exceeding carrier or insurer compensation may be borne by the member after risk has transferred as agreed.

In the event of loss, damage or another transport issue, the member must promptly preserve the outer packaging, product, shipping labels, unpacking photographs or video, and other relevant evidence.

The member must inspect the shipment promptly after delivery and notify JBA within the claim period stated in the order, shipping confirmation or carrier terms. If no specific period is shown, the member should contact JBA without undue delay after discovering the issue. Delay may prevent the carrier, insurer or auction operator from investigating a claim, but does not exclude rights that cannot be excluded by applicable law.

JBA will reasonably assist the member in making a carrier or insurance claim, but cannot guarantee that a third-party claim will be approved or paid in full. JBA remains responsible under applicable law and the relevant agreement for matters confirmed to result from JBA's own breach or negligence.

Order confirmation

Before payment, the member must carefully verify the product information, purchase amount, settlement currency, service fee and calculation method, other charges, payment method, payment deadline, delivery address, shipping method, international freight, transport insurance and special transaction conditions.

If important information is missing or incorrect, contact JBA customer service before payment.

For fraud prevention and payment-provider compliance, JBA may verify that the payer, account holder, recipient and billing or shipping details are consistent. A mismatch may require additional evidence or place payment or dispatch on hold until verification is complete.

When the member completes payment as agreed or otherwise expressly accepts the order, the member is deemed to have confirmed the conditions stated for that transaction, except where applicable law provides otherwise.

Third-party auctions and service providers

Some JBA services may involve independent auction operators, financial institutions, payment providers, carriers and insurers.

Third-party services may also be governed by their own service terms, auction rules, transport conditions or insurance terms.

JBA will assist members with relevant transactions within JBA's reasonable control. Independently provided third-party services and the scope of the third party's responsibility remain governed by the applicable contract and law.

Relationship between this policy and a specific order

This policy sets out the general rules for JBA dealer transactions.

If the successful-bid confirmation, formal order, invoice or another document expressly accepted by both parties provides different terms for a specific matter, those specific terms prevail for that matter and transaction.

Matters not addressed in this policy may also be governed by the JBA Dealer Membership and Auction Services Agreement, applicable auction rules and other policies accepted by the member.